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FAQ

Page 1 of 1 (13 of 13 items)

1. Who is Kalivo?
2. How can I contact Kalivo?
3. Can I receive email alerts when someone responds to my conversation?
4. How do I get started authoring blog conversations?
5. What does Kalivo do?
6. Who would benefit from using Kalivo?
7. What does the name Kalivo mean?
8. How can I participate in the Kalivo Community?
9. What is RSS?
10. Can I subscribe to specific content from the Community with RSS feeds?
11. Can I subscribe to receive RSS feeds for only the conversations in which I participate?
12. How long does it take to start using Kalivo?
13. How much does Kalivo cost?

1. Who is Kalivo?
We are a provider of next generation customer engagement solutions, provided as a hosted service over the Web. We are a Delaware based corporation, and our headquarters are in Austin, TX.

Kalivo was founded in March of 2006 by Scott Brittain and Brian Magierski, who were together on the founding senior management team at iMark.com, a business-to-business Web exchange started in 1999 and acquired by FreeMarkets, Inc.

2. How can I contact Kalivo?

Want to contact us? We love talking with our customers and friends, just Start a Conversation from the Participate widget on the sidebar (you will need to Sign Up - a quick and confidential process). We will be notified immediately and promise to promptly respond. After all, we're in the Customer Engagement business!

If you'd prefer e-mailing, feel free to shoot us a message at info@kalivo.com.

3. Can I receive email alerts when someone responds to my conversation?

Yes, you can. Whether to receive an email alert when a reply is submitted to a conversation or comment that you started is a Preference setting that can be toggled on or off globally for all of your conversations and comments.

By default this setting is toggled on, so that you will receive email alerts to all replies to your conversations and comments. To toggle it off for all conversations and comments, do the following:

Click on the "Preferences" link in the upper right hand corner of the Hub (you must be logged-in to the Hub)
Scroll down to the "Additional Settings" section, and look for the item "Yes, want email notifications when someone replies".
Ensure it is checked if you want email notifications, or that it is not checked if you do not.
Click the "Save Settings" button if you made a change that you want to keep.

Regardless of what your global preference is on this account for email alerts, you can turn the email alert feature on or off on each conversation or comment that you post to the Hub.

When you are creating a conversation or comment,

scroll down to "Advanced Options" section
click on the circle with the double down arrows to the left of the "Advanced Options" term. This will pop open a box of options.
Find the item "Alert me by email when replies occur"
toggle it on or off depending on whether you want to receive email alerts or not respectively.

4. How do I get started authoring blog conversations?

Writing and conversing on the Web definitely takes some "getting used to", as it is a different means of communication than to what most of us are accustomed.

We have done a little research to pull resources that will help you to get started.

The first is the attached file, Top 7 Tips to Write an Effective Business Blog, written by Debbie Weill. Here is a link to the file: 7blogtips.pdf

For those that are interested more in the mechanics of how blogging works on the web, the following Blogging 101 guides may help:

This information should get your started. Start with the 7 Tips document and go from there.

5. What does Kalivo do?
Simply put, "customer engagement via the web." More specifically, Kalivo provides marketing professionals with software solutions that engage their customers on the Web to increase lead generation, lead conversion, and customer loyalty. Kalivo's solutions capitalize on the latest technologies available which enable individuals to engage in two-way conversations, and build relationships and professional networks on the Web.

We believe the current Web environment presents an unprecedented opportunity for marketers to develop deeper relationships with their customers, and for customers to significantly increase their influence with companies that serve them. Our solutions enable both companies and customers to capitalize on this unprecedented opportunity.

Our current solutions include the Kalivo Marketer, Kalivo Customer Hub, and Kalivo Professional Hub. More inforation on each of these offerings and their associated benefits can be found on our Products Page.

By reading content on this website, you are seeing a Kalivo solution in action. We run our website using the Kalivo Customer Hub.

6. Who would benefit from using Kalivo?
We believe everyone benefits from open, efficient, and honest dialog.

With Kalivo, marketers get an unprecedented ability to identify customers and prospects when and where they engage on the Web, then engage directly with these parties. The ensuing two-way dialog can increase leads, improve lead conversion, and enhance a company's products and services delivery.

Customers benefit from the increased ability that Kalivo provides them to voice their opinions, concerns, feedback and recommendations about a company and its products. By openly engaging and sharing their viewpoints, customers can readily identify which companies will best serve their needs and help ensure that offerings continue to be produced that address other unmet opportunities.

While marketers and customers are the primary constituencies, we believe the insight and access that Kalivo provides a company to its customers, prospects and other industry experts will significantly help the company better serve is target markets and generate financial returns. The visibility into customer viewpoints will aid senior executives in operating the business, and the ensuing increase in customer loyalty from a company's emphasis on customer needs has been proven to drive financial returns.

7. What does the name Kalivo mean?
We would love to say something clever, but in the spirit of full disclosure, we are sorry to say it has no special meaning related to our market ... yet. However, we find it cool and effective. With few dot-com domain names available, this was one that was available and met some critical marketing criteria: namely it's short (three syllables), memorable, has easy voice to text translation, and has a couple of hard consonants giving it a strong presence.

After the fact, we discovered there is a Kalivo Hill of some significance during the 3rd century BC located in the Butrint region of southern Albania. Maybe we'll visit someday.

8. How can I participate in the Kalivo Community?
You are already! Each of our FAQs are discussable and are being served up by Kalivo software. In fact, our entire website is being run on Kalivo software and every section allows participation.

In order to post content and engage in conversations in the Kalivo community you must first register with our site. We don't ask for much information and we keep all of your critical information private and secure. To register with Kalivo, click on the Sign Up link in the upper right-hand side of this page and submit your information. Be sure to review our Terms of Use and Privacy Policy, and to look for the confirmation email we send to you. Click the link in the confirmation email and you become an official member of our community!

Our team members constantly post new content to our community, either directly or through their personal blogs, and in the background Kalivo continually crawls the web for new and interesting conversations that are relevant to our Community. If you use an RSS Reader, please subscribe to our content feeds to stay on top of the latest and greatest Kalivo Community content. If you don't, please bookmark our site and check back frequently for interesting conversations, networking and insights on how to engage your customers.

9. What is RSS?

Technical jargon aside, RSS is a way for you to subscribe to content so that it is delivered to you directly. Just as you would subscribe to a magazine to receive it in your mailbox at home rather than going to the publisher's office to read every new article or issue, RSS enables Kalivo to deliver new conversations and comments from Kalivo's Community to your computer. Think of it as a way to populate your own personal magazine on your computer desktop every day. It is a great way to stay on top of web conversations across many blogs, hubs, communities, and forums. Sources can be as varied as individuals to Espn.com to the Washington Post.

Unfortunately the use of RSS is not as simple as it could be yet. In order to receive content from our site, you will need to do two things:

First, you need an RSS reader. Some options include: Bloglines, Microsoft Outlook, Newsgator, MyYahoo, Google Reader, Safari (for Macintosh users), Blogbridge, and a host of others. The RSS reader will enable you to receive new content and read the content on your computer desktop.

Second, once your RSS reader is set up, you will need to copy the relevant RSS link from the Kalivo website, and paste the link in your RSS Reader. RSS links are identified on Kalivo's website by this icon. Each RSS Reader has its own location for where you paste new RSS subscription links, so you'll have to refer to the documentation on your RSS Reader to know where to paste the link. Once that is set up, your RSS Reader will continually pull in new content from Kalivo.

For those that want a further understanding of the history and technical details about RSS, read this entry on Wikipedia. For another summary of RSS try this AP Business article.

10. Can I subscribe to specific content from the Community with RSS feeds?
Yes, you can! We provide RSS subscription feeds for every tag and individual conversation within the Kalivo community. Simply copy the link provided next to the

icon into your RSS Reader and you will subscribe to that specific content.

11. Can I subscribe to receive RSS feeds for only the conversations in which I participate?
Yes. In the right-hand sidebar you will find a RSS feed called "Personal RSS". You must be registered with the Kalivo Community and logged-in to access the RSS link. Simply copy this link into your favorite RSS Reader and you will receive feeds for every conversation you start or comment you post.

12. How long does it take to start using Kalivo?
Kalivo's software services can be running live for our customers as quickly as five days of receiving a signed contract.

However, we do recommend a minimum of a two to four week process to make critical business process and branding decisions for the Kalivo Customer Hub and Kalivo Professional Hub solutions. Kalivo can provide customer engagement business process consulting and hub launch services to ensure that business objectives will be efficiently and effectively achieved.

13. How much does Kalivo cost?
Our solutions are offered as a service hosted on the Web. We charge a monthly fee for each solution service based on the number of users. We are currently offering discounted pricing for a limited time in advance of the general availability of our software in October 2006. Please contact us by email at sales@kalivo.com to arrange for a discussion of your specific needs and a pricing proposal.