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Further validation of Twitter as a customer experience touchpoint
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by Brian Magierski on 2008-04-15 04:01 AM read 481 times
Source: http://brian.magierski.com/2008/04/14/further-validation-...

External

These blog posts further highlight now Twitter has become a natural outlet for customer feedback as well as a relevant touchpoint.

http://www.readwriteweb.com/archives/how_to_get_customer_service_via_twitter.php

http://kzimmerman.typepad.com/background_noise/2008/04/dear-comcast-i.html#comment-109857586

http://www.thisisgoingtobebig.com/2007/12/does-jamba-know.html

Below are companies which have set up Twitter Channels.

Southwest Airlines

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, Social media, Twitter, Web 2.0, Web2.0, Word of Mouth

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