Hi Brian,
Thanks for noticing our seriousness about being involved with social media and connecting with customers in online conversations.

In addition to Michael’s discussion, you will find on our blog a recent discussion about our “experiment” with a sort of social media news release,and our desire to try various things; we have opened studiodell-an online video resource; are in Second Life; and have a team working on customer issues, as well as a team that enters conversations and seeks to learn more or explain our position to those with an interest.

You are right…we do not approach this with all the answers, rather we are approaching it with a view to listening, learning and entering the dialogue.

We will look forward to your feedback on how we evolve

We just posted this at direct2dell which you might also find of interest
http://direct2dell.com/one2one/archive/2007/01/23/5124.aspx

Hi Richard,
Thanks for posting to my site. With the experimentation you’re doing, you may want to check out my company, Kalivo (http://www.kalivo.com). We are based in Austin, and provide a hosted solution for monitoring the web (all social media sites), analytics, and a blog/forum system.

Feel free to register at kalivo.com, log-in and browse through the site and/or participate in the conversations.

You’ll see the “CEO Blog” section of that site is a replica of this blog for items tagged “Kalivo”.

All the best.

Passed along your information to several of my colleagues as well, as we are looking at, and beta testing, several new concepets and online initiatives to further support our direct relations with customers. Thanks for the information