Thanks Kimberly - great comments.

As a beta customer of Kalivo, we will provide you with on-site training and can schedule that as soon as you are ready. Your Kalivo instance is already up and running, so we can begin to work directly on your Kalivo service as part of the training.

You make some good points on usability improvements and this feedback is exactly what is needed to make the Kalivo service deliver on its value proposition. We will address your points in the training, and incorporate improvements into the software service. Also, we will respond to the concerns and "how-to" questions here on the Kalivo Hub so others may be able to get up and running on Kalivo faster and find using Kalivo Hubs increasingly intuitive. This is certainly our goal.

We can answer a couple of questions immediately, which I'm going to do below and as a separate reply to this conversation so I may tag some of them as a separate FAQ item and others can find the specific item.

Regarding the Tag Cloud, you can set that term to be whatever you'd like it to be in your installation. That may start to help describe it better. We are also looking into providing "?" icons on those sections which would present FAQs.

The RSS items in the Subscribe section have some FAQ items written about them that may help - they can be found here. If these FAQs are not explanatory enough, feel free to post a comment on the FAQ item itself and we will attempt to enhance it. 

Contact us about scheduling a Kalivo 101 training. 

Brian covered most everything ... re: your question about receiving an e-mail alert upon reply: that option can be found in the Advanced Options box, beneath the WYSIWIG editor and Tags box.  By default on Kalivo.com you will receive e-mail alerts.

Thanks again.

Yes, you can. Click on this FAQ to find out how.